FAQs

What makes Royal Traveler so luxurious?
It starts and ends with our devotion to customer service. We are here to make your travel as comfortable and stress-free as possible. Our fleet also includes luxury SUVs and sedans (Lincoln Navigator, Cadillac Escalade, Chevy Suburban, Mercedes S, Audi A8 or similar). With Royal Traveler Direct, you can fully customize your trip with your preferred time and start and end locations.

How long is the trip?
The average trip between DC and NYC takes approximately 4-4.5 hours, depending on traffic and road conditions.

What stops are along the route?
With Royal Traveler Direct, you decide what stops to make.

Am I able to reserve multiple vehicles?
Absolutely! We do many charters and group rides. Royal Traveler is a great option for a group outing or your next office outing or retreat. For more information call us at (202) 590-0506.

Is smoking or drinking alcoholic beverages permitted aboard Royal Traveler?
Smoking and drinking alcohol are prohibited during all trips.

Do I need to purchase a separate ticket for my child?
All children are required to have their own seat for the safety of all passengers on board.

Do you have a rewards program?
We do! It’s called Royal Rewards and is free to join. There are several ways members earn points, which can be exchanged for vouchers that will save you big money. Program details, including how to join, are available on our Royal Rewards page.

Can you accommodate my disability?
Drivers will be happy to provide reasonable accommodations to any passengers with disabilities. Please note, however, that our assistance is limited by the vehicles that we operate. For example, while most of our vehicles can accommodate folding wheelchairs, other mobility devices or equipment may not fit. As such, you should contact Royal Traveler with any specific requests for disability accommodation prior to your trip.

Are pets allowed on Royal Traveler?
Consistent with ADA requirements, Royal Traveler is happy to allow service animals to accompany passengers when the service animal has been trained to do work or perform tasks directly related to the passenger’s disability. Pets (including emotional support, therapy, comfort, or companion animals) are generally not permitted, though Royal Traveler reserves the right to make exceptions to this policy in advance of any trip on a case-by-case basis.

What happens if I need to cancel or reschedule my trip?
Tickets are non-refundable, but if your plans change you may reschedule your reservation with at least 48 hour notice to Royal Traveler.

What should I bring with me prior to boarding?
Please have a hard copy or mobile version of your reservation confirmation and driver’s license or another form of photo ID ready to show the driver upon boarding.

What is your luggage policy?
We allow one piece of luggage (up to 50 lbs) and one small personal item that must fit in the area around your feet. Our drivers will load your baggage for you while you comfortably wait aboard the vehicle. Please make sure all luggage is properly tagged and identifiable.

What is Royal Traveler’s Privacy Policy?
Please see our Privacy Statement page for more information.

How do I get into contact with Royal Traveler regarding an item left behind?
To reach Royal Traveler regarding any questions, concerns or lost items, please contact us.

 

We take customer service seriously and will do whatever we can to accommodate special requests made in advance of any trip. Please let us know how we can best serve you!

Receive the Royal Traveler Preferred Corporate Rate of 15% off our Hotel's Best Available Rate.

Use Corporate ID: 002999547

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Receive the Royal Traveler Preferred treatment at our Hotel and receive our Best Available Rate.

Book Now
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